Refund policy
Return & Refund Policy
Not vibing with your shades? No problem.
You’ve got 14 days from the date of delivery to request a return. Items must be unused, in original condition, and in the original packaging. Return shipping is on you.
We do not cover return shipping costs, unless the item arrived damaged or there was a mistake on our end.
How to start a return:
Email us at info@shadyframesofficial.com with your order number and reason for return. Once approved, we’ll send you return instructions.
Email us at info@shadyframesofficial.com with your order number and reason for return. Once approved, we’ll send you return instructions.
Refunds:
Once we receive and inspect your return, we’ll email you to confirm. If approved, your refund will be issued to your original payment method within 5–10 business days.
Once we receive and inspect your return, we’ll email you to confirm. If approved, your refund will be issued to your original payment method within 5–10 business days.
Note:
• Items must be returned in their original condition.
• Sale items and gift cards are final sale — no refunds.
• If your order arrived damaged, let us know within 48 hours of delivery with photos.
• Items must be returned in their original condition.
• Sale items and gift cards are final sale — no refunds.
• If your order arrived damaged, let us know within 48 hours of delivery with photos.
If a returned item does not meet the criteria outlined above, we reserve the right to send it back to the customer. Please note, we will only return the item once—if it is sent back to us a second time in the same condition, we reserve the right to dispose of it at our discretion.